Hatec Group has proven close co-operation with our customers. Hatec Flex supplied two expansion joints with quality control and documentation 27 hours after being informed of the problem. The customer, an oil refinery in Rheinland, sustained a failure of two 30 years old DN 300 expansion joints made from special material. The failure of these expansion joints meant that the whole plant was put on a down time, so getting the expansion joints replaced was of critical importance. Below is a quote from the letter (translated from German) from the customer after successful installation:
“… This you have worked out very well…!
On behalf of my colleagues, I would like thank you very much for the role model and target-oriented cooperation, which I would never have taken for granted. Also I would like to make a big compliment to the colleagues, which have made it possible to implement our project in a very short time, and you can be very proud of such employees. I hope that future cooperation will not only comprise such quick-fix actions, although it has been great fun to work with such a reliable partner. In this sense I wish you and your team a quiet and relaxing weekend. ”